ABOUT US
Yantai Ebara Air Conditioning Equipment Co., Ltd. is a company that participates in the development of new industrial systems and social economic systems.
HuainanChaoyangHospitalprojectteamdedicatedtosolvesafetyproblemsforcustomers
"Theopportunitiesforsuccessareoftenhiddeninthefactthatwedoeverythingonourowninitiative,"Ebarasays.
HuainanChaoyangHospital
Intheautumnof2021,inordertosolvetheproblemofdomestichotwatersupplyduringthesteamsupplyinterruption,thehospitalinstalledagas-typesteamgeneratorintheairconditioningroomofBuilding2oftheinpatientdepartment.
1Findtheproblemand
TheprojectteamofHuainanChaoyangHospitalfoundgasleakageproblemsduringtheoperationoftheequipmentindailyuse,andtheequipmentdidnothavegasleakagemonitoringandalarmfunctions,whichbroughtgreathiddendangerstothesafetyofthecomputerroom.
Oncethisproblemwasdiscovered,itwasimmediatelyreportedtothehospital,andriskmanagementwascarriedout,countermeasureswereformulatedandimplemented.ThehospitalalsoattachedgreatimportancetothisproblemanddesignatedtheGeneralAffairsDepartmentandotherrelevantfunctionstoimplementrectification.
Rectificationplan
Theprojectteamassistedthehospitaltoformulatearectificationplanaccordingtotheactualsituationonsite.
Addasetofgasleakmonitoringandactivecutoffsystemequipment(impulsegasemergencycutoffsystem)
Impulsegasemergencycuttingsystemisasafeemergencycuttingdeviceforgaspipeline.Thisseriesofproductshasthecharacteristicsofgoodsealing,fastandsensitive,reliableoperationandeasytouse.
Nowthesystemequipmenthasbeenpurchased,installedanddebuggingcompleted,theequipmentmonitoringandrunningconditionisgood,andthetestresponseissensitive.Inaddition,theadditionofthemonitoringsystemeliminatesthesafetyhazardscausedbygasleakageinthecomputerroom,ensuresthesafetyofpersonnelandequipmentinthesite,andeliminatesthehospital'sconcernsaboutthesafetyofthecomputerroomtoagreaterextent.
HuainanChaoyangHospitalprojectteam'smeasuresforthesafetymanagementofthecomputerroomhavebeenaffirmedbythehospitalandrelevantfunctionaldepartments,andhighlypraisedourseriousandrigorousworkstyle.
2?Active,enthusiasticandsincereservice
Sincetheprojectteamtookoverthehospitalcentralairconditioning,medicalhotwater,disinfectionsteamcontractenergymanagementoperationinMay2020,wehavealwaysadheredtotheinitiative,enthusiasm,sincereserviceinexchangeforcustomerrecognition,welookforwardtoeachcustomer'sproblemscanbebettersolved.
MemberofProjectServiceteam,HuainanChaoyangHospital
Indailyservice,itisoftensaidthat"everyoneshouldtaketheinitiativeandbepositiveintheirwork".
Activeservice
Itmeansthatyoutaketheinitiativetofindandmeettheneedsofcustomers,inthedailyservicework,wetaketheinitiativetoservetheway,activeservicecanletcustomersfeelyourwarm,friendlyhospitalityattitude.
Activeserviceitselfindicatesthatyoursenseofserviceshouldprecedethesenseofserviceofpassiveserviceproviders,beabletodiscoverandanticipatecustomerservicerequirementsinadvance,beabletoprovideappropriateservicesattherighttime,andcustomersaremorewillingtocommunicatewithyoueffectively,therebyincreasingmoreconsumptionopportunities.
Killservice
Inthespringof2022,HuainanChaoyangHospitalsufferedanoutbreakofCOVID-19andwasclosedfor32days.
Duringthisperiod,inthefaceofthesharpriseindailyconfirmedcasesinthehospital,thecomplexworkingenvironmentandtheheavyandharshprotectionrequirements,theremainingstaffoftheprojecttooktheinitiativetoundertakethesupplyandmaintenanceofmedicalhotwateranddisinfectionsteaminthecontaminatedarea,andundertooktheeliminationworkofcentralairconditioningandfreshairsystem.
Duringthequarantineperiod,theprojectteamensuredtheuseofmedicalhotwateranddisinfectionsteaminthehospitalthroughhigh-qualityandefficientwork,whichwasaffirmedandpraisedbythehospitalworkinggroup!
Pipelinemaintenanceservice
OnthenightofSeptember19,2023,thepipelineburstandwaterleakageintheceilingofICUinBuilding1#ofthehospitalareawasserious.Theprojectpersonneltookimmediateactionafterreceivingtheemergencytreatmentinstructionsfromthehospitaldepartmentandrushedtotheincidentlocationwithtoolsandtoolsforemergencytreatmentinthefirsttime.Intheprocessofdisposal,theleakpointwasfoundtobeatapwatersupplypipelinelaidparalleltothecentralairconditioningsystem(beyondthescopeofrepairandmaintenanceagreedbyourcontract).
Duetothelargeamountofwaterintheleaksiteandthemanyspecialmedicalequipmentinthelowerplace,ourpersonnelimmediatelyblockedtheleaksiteinlinewiththeprincipleofservicefirst,noevasionandsafety.
▲Inspectionofleakagepoints
Wetaketheinitiativetoservetheurgentneedsofcustomersandprovideemergencytreatmentoperationsforcustomers.Theprojectpersonnelovercamethedifficultiesofnarrowoperationareaandwetheatintheclosedareaoftheceiling,andracedagainsttimetocompletetheemergencyrepairandsealingoperationoftheaccidentpoint,effectivelycontrolledtheinfluencescopeoftheaccident,guaranteedthenormaloperationofthespecialmedicalplace,andwontimeforthecustomer'semergency.
▲Sitemaintenancedrawing
Asaservicegroup,theactiveserviceconsciousnessofemployeeshasincreasinglybecomeanindispensablepartofthecorecompetitivenessofimprovingthegoldcontentofservice.Therefore,enterprisesshouldcreateaculturalatmosphereofactiveserviceawarenessandtraditionalserviceconcepts,andcultivatetheairandsoilforthebenigndevelopmentofactiveservice,sothattheserviceofenterprisescanbemaintainedatahighlevel.
